Terms and conditions

TERMS AND CONDITIONS - CAMPERS

The following Terms & Conditions (“Terms”) applies to your use of the website & services (collectively, “Services”) offered by M/s. EXOTICAMP ADVENTURES PRIVATE LIMITED (“Exoticamp” or “Company”) to you. By using the Services on https://www.exoticamp.com/ (“Site”, “Website” or “Platform”), you agree to be legally bound by these terms and conditions, policies, etc. including those available by hyperlink with the Company’s Site;

The domain name https://www.exoticamp.com/ is a site owned and operated by M/s. EXOTICAMP ADVENTURES PRIVATE LIMITED; a company incorporated under the laws of India with its registered office at EXOTICAMP ADVENTURES PRIVATE LIMITED No.2/22, A-Block, S2, Vanniar Mettu Street, Iyyappanthangal, Sriperumbudur, Kanchipuram - 600056, Tamil Nadu.

For the purpose of these Terms & Conditions, wherever the context so requires, “You”, “Your”, “Customer” or “User” shall mean any natural or legal person who has agreed to become a User on the Site by providing registration data while creating an account on the Site and using the Site as a registered user. The Company also allows a user without an account, to surf the Site. The term “We”, “Us”, “Our” shall mean the Company, Exoticamp.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS & CONDITIONS, SO PLEASE READ THE TERMS & CONDITIONS CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms & Conditions, you also accept and agree to be bound by Company Policies (including but not limited to Privacy Policy available on Site) as amended from time to time. If you do not agree to these Terms, you may not access or use the Services.

GENERAL:

SERVICES: Exoticamp provides the Website and Services as an online network & service to provide Users seeking campsite information and reservations with resources about camping, camping experiences, camping events and verified private campsite properties/camping accommodations (“Campsites”). We enable users to make reservations for short-term stays (“Bookings”) on Campsites with property owner who have created Listings for such Property (each, a “Landowner”). Users who make such Bookings shall henceforth be referred to as “Campers”. We also provide customized events and wide range of options to choose from depending on the geographic location, climatic conditions, season, activities etc. Exoticamp does not provide the Campers with camping gear such as Tents, Sleeping bags / Blankets, Bedding and all activity related gears (“Materials”). All Materials are provided by the Campsite’s Landowner and/or Manager.
COMPLIANCE: By using the Service, you agree to comply with all applicable laws, rules, and regulations. You are solely responsible for your conduct and any data, text, information, or other content, (collectively “Content”) that you submit, post, or display on or through the Service.
CUSTOMERS CONSENT: The customer consents to our use & formatting of Content provided by the user in order to generate the output requested.
INTERMEDIARY: (i) You agree, understand and acknowledge that the Exoticamp is an online platform that enables you to pay for use of the Services listed on the Platform at the price indicated therein at any time. Exoticamp neither owns any content nor has any control over it. Exoticamp is only an intermediary and will not be liable for any third party information made available or hosted by the third party. (ii) Exoticamp does not initiate any transmission of information hosted on its Website, does not select the receiver of such transmission and does not select or modify the information contained in the transmission.
LIMITED LICENSE: The Company grants you a non-exclusive, non-transferable and revocable license to access and use our site strictly in accordance with these Terms. You agree that the use of our site is solely for the purposes mentioned herein.
ASSIGNMENT: You agree & acknowledge that you shall not assign any of the responsibilities borne by you in these Terms to any third party unless expressly written and signed by the Company permitting you to assign your responsibilities to another entity/individual. Exoticamp may assign these terms, in whole or part, at any time without notice to you. If you do not agree to the updated Terms, you must stop using the Service.
APPLICABILITY: The Terms shall be applicable including but not limited to the user of the website, to the third parties associated with User, persons benefiting from the booking, use of services along with the User, claiming on behalf of User.
INTERNATIONAL USERS: The Exoticamp Website can be accessed from countries around the world and may contain references to Services and content that is not available in your country. These references do not imply that Exoticamp intends to announce such Services or Content in your country. The Exoticamp Services are controlled and offered by Exoticamp from its facilities in India. Exoticamp makes no representations that the Exoticamp Services are appropriate or available for use in other locations. Those who access or use the Exoticamp Website from other jurisdictions do so at their own volition and are responsible for compliance with local law.
ELECTRONIC COMMUNICATIONS: The communications between you and Exoticamp use electronic means, whether you visit the Exoticamp Website or send Exoticamp e-mails, or whether Exoticamp posts notices on the Exoticamp Website or communicates with you via e-mail. For contractual purposes, you (1) consent to receive communications from Exoticamp in an electronic form; and (2) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Exoticamp provides to you electronically satisfy any legal requirement that such communications would satisfy if it were to be in writing. The foregoing does not affect your statutory rights.

PRIVACY:

Our privacy policy clarifies how the Company handles and takes care of any information that you share while using the company website. We have a deep commitment to protecting your privacy. When we ask you to provide personal information/data, we assure you that it will be treated as strictly confidential and in accordance with our Privacy Policy and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website. For further information, please read our Privacy Policy available on our Website.

USER ACCOUNT:

You understand and acknowledge that upon registering and creating an account on our Site, your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our “Privacy Policy”.
You also acknowledge, consent and agree that the Company may access, preserve, and disclose your account information and Content if required to do so by law or in good faith belief that such access, preservation, or disclosure is reasonably necessary to: (i) comply with legal processes; (ii) enforce the Terms of Service; (iii) respond to claims that any Content violates the rights of third parties; (iv) respond to your requests for customer service; or (v) protect the rights, property, or personal safety of the Company, its users, and the public.
You understand and acknowledge that when you create an account with us, you guarantee that you are above the age of eighteen (18), and that the information you provide us is accurate, complete, and current at all times. Use of the Website & its services are available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of eighteen (18) years, you may use the Website & its services only with the involvement of a parent or guardian. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account. You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account.
You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
We reserve the right to refuse service, terminate accounts and/or cancel bookings for the Services provided in our sole discretion.

LINKS TO OTHER WEB SITES:

Our Services may contain links to third party websites over which the Company has no control over, assumes no responsibility for the content, privacy policies or practices of any third party web sites or services. The Company does not warrant the offering of any of these entities/ individuals or their websites.
YOU ACKNOWLEDGE AND AGREE that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods and services available on or through any such third party websites or services.
WE STRONGLY ADVISE you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

BOOKINGS:

Exoticamp allows users to book campsite accommodations that have been listed on the Service. When you make a booking, you are entering into a binding contract with the landowner. You are responsible for paying all fees and charges associated with your booking, including any applicable taxes and service fees. The Company shall act only as an Intermediary between the Campers and the Landowners.
You must provide accurate and complete information when making a booking, including but not limited to, your full name, contact information, and payment details.

FEES AND PAYMENTS:

The fees for the services for campers will vary depending on the type, location, and availability of the Campsite.
When you make a booking, you are responsible for paying all applicable fees and charges, including any taxes and service fees. The fees and charges will be processed through the payment method provided on the site at the time of booking. Exoticamp reserves the right to change the fees and charges for using the Service at any time. Any changes to the fees and charges will be posted on the Service and will become effective immediately.

CANCELLATION / REFUND POLICY:

If you need to cancel or modify a booking, you must contact us directly. Booking dates cannot be transferred / rescheduled. In case we allow cancelation of bookings, Refunds, if any, will be credited to the source account in 7 working days and only 75% of the total amount will be refunded in case cancellation of booking was made 7 days before the date of stay. No refunds shall be given in case cancellation of booking is made within 7 days from the date of proposed/booked stay.
If you cancel or modify the booking you may or may not be eligible for the refund in your bank account. This depends on various factors including the cancellation policy of that particular campsite; however the final decision remains with Exoticamp. In the case of inclement weather or other unforeseen circumstances, Exoticamp may offer a full, partial or no refund at its discretion.
In case of government imposed lockdowns / Covid disruptions / Pandemics, option to reschedule booking to any other date within a year will be given. No refund will be issued. However, the Company’s decision shall be final on matters concerning Refunds/Cancellations/Amending the stay.

PROMOTIONS:

From time to time, we may elect to run or otherwise make available promotional offers, deals and/or codes for the Services. Unless otherwise indicated on the Website, we may establish and modify, in our sole discretion, the terms of such offer and suspend or end such offer at any point, with or without notice to you.
We reserve the right, in our sole discretion, to reject or refuse to honor any special deal or promotional code you submit to, or otherwise attempt to redeem on, the Website or Services. Promotional codes are generally limited to one use per User. Existing offers cannot be clubbed with discount codes.
In cases where the Camper shall bring their own Tent/Sleeping accommodations, no reductions/discounts will be provided by the Company.

DISCLAIMER OF WARRANTIES:

The Service is provided on an "as is" and "as available" basis. Exoticamp makes no representations or warranties of any kind, express or implied, as to the operation of the Service or the information, content, materials or products included in the Service. We may change, modify, or discontinue the Service at any time without notice.
To the fullest extent permitted by law, Exoticamp disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Exoticamp does not warrant that the Services will be uninterrupted or error-free, and Exoticamp will not be liable for any interruptions or errors.
Exoticamp does not endorse, warrant, or guarantee any listings or other information provided by users of the Service, and Exoticamp will not be liable for any damages arising from your use of or reliance on any such listings or information.

INDEMNITY:

You agree to release, defend, indemnify and holds harmless, the Company & its owners, partners, directors, officers, employees, agents, licensors, vendors or suppliers and any third party, individual or entity that provide direct or indirect services to the Company, from and against any and/or all claims, obligations, losses, liabilities, cost, expenses including reasonable attorneys' fees and expenses, relating to or arising from or due to;

Any infringement or passing off of Intellectual Property Rights or other proprietary right of any person or entity.
Any inaccuracies found in the postings/content on the Site. We cannot promise that Content on the Site will be accurate and up-to-date. You will be responsible for ensuring that the content posted by you is accurate and does not include any misleading information.
Any claims, demands, actions including reasonable Attorney’s Fees, made by any third party.
Your use of the Service, your violation of these Terms, Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.
Any penalty imposed due to your breach of these Terms & Conditions, Privacy Policies and other policies.
Your use of prohibited activities such as consumption of Alcohol and possession and / or use of Illegal Drugs while using the Services of the Company and within the Premises of the Campsite.

LIMITATION OF LIABILITY:

Exoticamp will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Service, even if Exoticamp has been advised of the possibility of such damages.
In no event will Exoticamp’s total liability to you for all damages, losses, and causes of action arising out of or in connection with your use of the Service exceed the amount paid by you, if any, for accessing or using the Service.
In no event will Exoticamp’s total liability to you for all damages, losses, and causes of action arising out of or in connection with your use of the Service, wherein you have any underlying or pre-existing medical condition, even if Exoticamp has been advised of the possibility of such damages.

DISPUTE WITH CAMPSITE/LANDOWNER:

If you have a dispute with a Landowner or manager of the campsite, you must contact that Landowner or manager directly to resolve the dispute. Exoticamp is not responsible for and will not be involved in any disputes between users, between users and landowners, and between landowners.

WAIVER AGAINST LANDOWNERS:

As a camper, you hereby freely, voluntarily and without duress releases landowner from liability under the following terms (the “Release”):

Acknowledgement and Assumption of Risk. Camper acknowledges that camping (the “Activity”) might cause injuries, death, property damage or other harm to third parties. Camper acknowledges that usage of prohibited materials such as drugs and alcohol might cause injuries, death, property damage or other harm to third parties and the Landowners. Camper accepts and voluntarily incurs all risks of any such injuries, damages or harm which arise during or result from the Activity except only to the extent caused by the sole negligence or intentional misconduct by the Landowners.
Waiver and Release Camper waives, releases and forever discharges all claims against the Landowner and its agents and representatives (hereinafter collectively “Released Parties”) for any injuries, damages, losses or claims, whether known and unknown, which arise during or result from the Activity, including to the extent caused by; (i) the sole negligence or intentional misconduct of any of the Campers; and (ii) the consumption of Alcohol or possession/usage of any illegal drugs by the Campers.
Indemnification and Hold Harmless (i) Camper agrees to indemnify and hold the Released Parties harmless from all losses, liabilities, damages, costs or expenses (including but not limited to reasonable attorneys’ fees and other litigation costs and expenses) incurred by any of the Released Parties as a result of any claims or suits brought against any of the Released Parties to recover any losses, liabilities, costs, damages or expenses which arise during or result from the Activity, except only to the extent caused by the sole negligence or intentional misconduct of any of the Released Parties. (ii) Camper agrees to indemnify and hold the Released parties harmless from all losses, liabilities, damages, costs or expenses (including but not limited to reasonable attorneys’ fees and other litigation costs and expenses) incurred by any of the Released Parties as a result of any claims or suits brought against any of the Released Parties for Camper’s prohibited use and/or possession of drugs and use of alcohol.
Other The Camper expressly agrees that this Release is intended to be as broad and inclusive as permitted by the laws of India and that this Release shall be governed by and interpreted in accordance with the laws of India.

Camper also agrees that in the event that any clause or provision of this Release shall be held to be invalid by any court of competent jurisdiction, the invalidity of such clause or provision shall not otherwise affect the remaining provisions of this Release which shall continue to be enforceable.

RELEASE OF EXOTICAMP:

You hereby release Exoticamp Parties and their successors from claims, demands, any and all losses, damages, rights, and actions of any kind, including personal injuries, death, and property damage, that is either directly or indirectly related to or arises from your use of the Exoticamp Services, including but not limited to, any interactions with or conduct of other Users or third-party websites of any kind arising in connection with or as a result of the Terms or your use of the Exoticamp Services.

PROHIBITED USES:

You may use the Company’s Site and the services offered only for lawful purposes and in accordance with the Terms. You agree not to use the Site and services:

In any way that violates any applicable national or international law or regulation.
For the purpose of exploiting, harming, or attempting to exploit or harm minors, in any way by exposing them to inappropriate content or otherwise.
To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.
To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.
In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Services, or which, as determined by us, may harm or offend the Company or users of Services or expose them to liability.
Use Services in any manner that could disable, overburden, damage, or impair Services or interfere with any other party’s use of Services, including their ability to engage in real time activities through Services.
Use any robot or other automatic device, process, or means to access Services for any purpose, including monitoring or copying any of the material on Services.

Use any manual process to monitor or copy any of the material on Services or for any other unauthorized purpose without our prior written consent.
Use any device, software, or routine that interferes with the proper working of Services.
Introduce any viruses, Trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.

Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Services, the server on which Services are stored, or any server, computer, or database connected to the Services.
Attack the Services via a denial-of-service attack or a distributed denial-of-service attack.
Take any action that may damage or falsify Company rating.

Otherwise attempt to interfere with the proper working of Services.

TERMINATION:

In our sole and absolute discretion, the Company may limit, suspend, or terminate Services and User accounts, prohibit access to the Website, delay or remove hosted Content, and take technical and legal steps to keep users off the Website if we believe that they are creating problems or if they breach, violate, abuse, exploit or act inconsistently with the Terms & Conditions and other Policies available on the Site or anyway otherwise acted unethically.
The Company at its sole discretion shall reserve the right to cancel unconfirmed accounts or accounts that have been inactive for extended periods of time, without providing any prior notice.
The Company may unilaterally terminate your account on occurrence of any event mentioned in the “PROHIBITED USES” clause mentioned in these Terms & Conditions.
If you use any false email for any malicious, fraudulent, illegal, exploitative or unlawful purpose, then the Company shall reserve the right to refuse access to the site and shall at its sole discretion terminate the account using the false email, including linked accounts, without serving any notice to you.
Notwithstanding anything in this clause, these Terms & Conditions will survive indefinitely unless and until the Company chooses to terminate them.

INTELLECTUAL PROPERTY:

“EXOTICAMP” and other marks indicated on our website are trademarks or registered trademarks of the Company. The Company’s graphics, logos, page headers, button icons, scripts and service names are the trademarks of the Company. The Company's trademarks may not be used in connection with any product or service that does not belong to the Company, in any manner that is likely to cause confusion among Users, or in any manner that disparages or discredits the Company’s reputation. All other trademarks not owned by the Company that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by the Company.

The Company shall not be responsible for any infringement of such marks and designs provided by Third Party(s) and the User indemnifies the Company as per the “INDEMNITY” Clause mentioned in these Terms & Conditions.

COPYRIGHT POLICY:

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity. If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to [email protected], with the subject line: “Copyright Infringement”.

You may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through Service on your copyright

FEEDBACK & ERROR REPORTS:

You may submit to us comments, suggestions for improvements, ideas, complaints, error reports & other such matters related to our Services (“Feedback”), either directly via email at [email protected] or by a mail sent to the address mentioned in these terms by way of postal mail.

You acknowledge and agree that, (i) you shall not retain, acquire or assert any intellectual property right or other right, title or interest in the Feedback; (ii) The Company may have similar developmental ideas prior to submission of Feedback; (iii) Feedback does not contain any confidential information or proprietary information from you or any third party; and (iv) The Company is not under any obligation of confidentiality with respect to the Feedback.
In the event the transfer of ownership of the Feedback is not possible due to applicable mandatory laws, you grant the Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.

WAIVER & SEVERABILITY:

No waiver by the Company of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under terms shall not constitute a waiver of such right or provision. If any provision of terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of terms will continue in full force and effect.

MODIFICATIONS:

The Company shall reserve the right, in its sole discretion, to change, modify, add or remove portions of these Terms, at any time without any prior written notice to you. It is your responsibility to review these Terms periodically for updates or changes. Your continued use of the Platform following the posting of changes will mean that you accept and agree to the revisions.

FORCE MAJEURE:

The Company shall not be liable for any losses or damages, and shall be excused from any delay or failure in performance hereunder, caused by any labour dispute or disturbances, governmental order or requirements, acts of God, casualty, disaster, inability to secure materials and transportation facilities, wars, epidemics, pandemics and other civil disturbances, and other circumstances beyond its control including the failure of its Vendors, partners and/or affiliates to perform.

USER GRIEVANCE REDRESSAL POLICY:

This User Grievance Redressal Policy summarizes and outlines the framework for addressing User grievances.

The objective of this Grievance Policy is to provide a framework:

To ensure provision of timely and effective resolution of issues raised by Users, within 1 month from date of receipt of grievance, by the Grievance Officer
To keep Users informed about the manner in which they can reach out to us to resolve their queries and grievances.
This Policy on Grievance Redressal is governed by the following principles:
Users shall be treated fairly at all times.
Issues raised by Users are always attended with courtesy and in time.

Users are provided with effective and satisfactory resolution within a reasonable time period.

Users are fully informed of avenues to escalate their issues/ grievances if they are not fully satisfied with the response to their complaints.

GRIEVANCE OFFICER:

Given below are the contact details, name and designation of the Grievance Officer of EXOTICAMP. This information is provided in accordance with applicable provisions of the Information Technology Act 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020

Name: Swaminathan .S
Designation: Co-Founder

Address: Thoraipakkam, Chennai – 600097.
Email Id: [email protected]

Phone: (+91) 9790866466

NOTICES:

Any notices in regard to this Agreement may be sent by email via [email protected] or by mail through Post to the registered address mentioned in these terms and conditions.

DISPUTE RESOLUTION:

In the event of any dispute arising out of or in connection with these Terms or the Service, the party must first send to the other party a written Notice of Dispute (“Notice”) describing the nature and basis of the claim or dispute, and the requested relief. A Notice to Exoticamp should be sent to the herein mentioned address of the Company or to the email address of the Company: [email protected]. After the Notice is received, you and Exoticamp may attempt to resolve the claim or dispute amicably.

If you and Exoticamp do not resolve the claim or dispute amicably within 30 days after the Notice is received, either party may begin arbitration proceedings wherein, the parties will attempt to resolve the dispute through negotiation and mediation. If the parties are unable to resolve the dispute through negotiation and mediation, the dispute will be resolved by arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996.

The arbitration will be conducted by a single arbitrator appointed by mutual agreement of the parties or, if the parties cannot agree, by the Indian Council of Arbitration. The arbitration will be conducted in English and will take place in Chennai, India. The decision of the arbitrator will be final and binding on the parties, and judgment on the arbitration award may be entered in any court having jurisdiction.

GOVERNING LAW & JURISDICTION:

These terms and conditions shall be interpreted under and governed by Indian Law, subject to the jurisdiction of the courts in Chennai.

ENTIRE AGREEMENT:

These Terms, read with the Policies, form the complete and final contract between the User and the Company with respect to the subject matter hereof and supersedes all other communications, representations and agreements (whether oral, written or otherwise) relating thereto.

ACKNOWLEDGEMENT:

By using our Services, you acknowledge and agree that you have read these Terms & Conditions and agree to be bound by them.

CONTACT US:

If you have any questions, concerns, or comments about our Terms & Conditions, or if you require assistance or support, you may contact us using the given information:

By Phone: 9790000401
By Email: [email protected]
By Postal Mail: “To EXOTICAMP ADVENTURES PRIVATE LIMITED No.2/22, A Block S2., Vanniar Mettu Street, Iyyappanthangal, Sriperumbudur, Kanchipuram - 600056, Tamil Nadu.” (Postal Address)

Cancellation / Refund Policy:

75% refund for all cancellations done 7 days before the date of stay
No refund for cancellations within 7 days from the date of stay
Booking dates cannot be transferred / rescheduled
Incase of govt. imposed lockdowns / Covid disruptions, option to reschedule booking to any other date within a year will be given. No refund will be issued
Refunds if any will be credited to the source account in 7 working days

TERMS AND CONDITIONS - VENDORS

The following Terms & Conditions (“Terms”) applies to your use of the website & services (collectively, “Service” or “Services”) offered by M/s. EXOTICAMP ADVENTURES PRIVATE LIMITED (“Exoticamp” or “Company”) to you. By using the Services on https://www.exoticamp.com/ (“Site”, “Website” or “Platform”), you agree to be legally bound by these terms and conditions, policies, etc. including those available by hyperlink with the Company’s Site;

The domain name https://www.exoticamp.com/ is a site owned and operated by M/s. EXOTICAMP ADVENTURES PRIVATE LIMITED; a company incorporated under the laws of India with its registered office at EXOTICAMP ADVENTURES PRIVATE LIMITED No.2/22, A Block S2., Vanniar Mettu Street, Iyyappanthangal, Sriperumbudur, Kanchipuram - 600056, Tamil Nadu.

For the purpose of these Terms & Conditions, wherever the context so requires, “You”, “Your” or “Vendor” shall mean any natural or legal person who uses the Site after they have agreed to become a Vendor on the Site by providing their consent to listing their privately owned camping accommodation (“Campsite”) on the Company’s Website. The term “We”, “Us”, “Our” or “Exoticamp” shall mean the Company.

GENERAL:

SERVICES: Exoticamp provides the Website and Services as an online network & service to provide Vendors, who own verified private campsite properties/camping accommodations (“Campsites”), Listing Services on the Company’s Website. We enable Customers to make reservations for short-term stays (“Booking” or “Bookings”) on Campsites with property owner who have created Listings for such Property (each, a “Landowner”). Customers who make such Bookings shall henceforth be referred to as “Campers”. Exoticamp does not provide the Campers with camping gear such as Tents, Sleeping bags / Blankets, Bedding and all activity related gears (“Materials”). All Materials are provided by the Vendors.

COMPLIANCE: By using the Service, you agree to comply with all applicable laws, rules, and regulations. You are solely responsible for your conduct and any data, text, information, or other content, (collectively “Content”) that you submit, post, or display on or through the Service.

VENDORS CONSENT: The Vendor consents to our use & formatting of information provided by the Vendor in order to generate the Listing on the Website.

INTERMEDIARY: (i) You agree, understand and acknowledge that the Exoticamp is an online platform that enables campers to pay for use of the Services listed on the Platform at the price indicated therein at any time. Exoticamp neither owns any content nor has any control over it. Exoticamp is only an intermediary and will not be liable for any third party information made available or hosted by the third party. (ii) Exoticamp does not initiate any transmission of information hosted on its Website, does not select the receiver of such transmission and does not select or modify the information contained in the transmission.

LIMITED LICENSE: The Company grants you a non-exclusive, non-transferable and revocable license to access and use our site strictly in accordance with these Terms. You agree that the use of our site is solely for the purposes mentioned herein.

ASSIGNMENT: You agree & acknowledge that you shall not assign any of the responsibilities borne by you in these Terms to any third party unless expressly written and signed by the Company permitting you to assign your responsibilities to another entity/individual. Exoticamp may assign these terms, in whole or part, at any time without notice to you. If you do not agree to the updated Terms, you must stop using the Service.

APPLICABILITY: The Terms shall be applicable including but not limited to the Vendor of the website, to the third parties associated with the Vendor, persons benefiting from the Customer making bookings.

INTERNATIONAL VENDORS: The Exoticamp Website can be accessed from countries around the world and may contain references to Services, content and listings that are not available in your country. These references do not imply that Exoticamp intends to announce such Services or Content in your country. The Exoticamp Services are controlled and offered by Exoticamp from its facilities in India. Exoticamp makes no representations that the Exoticamp Services are appropriate or available for Listings in other locations. Those who access or use the Exoticamp Website from other jurisdictions do so at their own volition and are responsible for compliance with local law.

ELECTRONIC COMMUNICATIONS: The communications between you and Exoticamp use electronic means, whether you visit the Exoticamp Website or send Exoticamp e-mails, or whether Exoticamp posts notices on the Exoticamp Website or communicates with you via e-mail. For contractual purposes, you (1) consent to receive communications from Exoticamp in an electronic form; and (2) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Exoticamp provides to you electronically satisfy any legal requirement that such communications would satisfy if it were to be in writing. The foregoing does not affect your statutory rights.

PRIVACY:

Our privacy policy clarifies how the Company handles and takes care of any information that you share while using the company website. We have a deep commitment to protecting your privacy. When we ask you to provide personal information/data, we assure you that it will be treated as strictly confidential and in accordance with our Privacy Policy and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website. For further information, please read our Privacy Policy available on our Website.

LINKS TO OTHER WEB SITES:

Our Services may contain links to third party websites over which the Company has no control over, assumes no responsibility for the content, privacy policies or practices of any third party web sites or services. The Company does not warrant the offering of any of these entities/ individuals or their websites
YOU ACKNOWLEDGE AND AGREE that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods and services available on or through any such third party websites or services.
WE STRONGLY ADVISE you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

FEES AND PAYMENTS:

Exoticamp shall not charge Vendors for listing their Campsites. The fees charged on the Customers for the Services offered shall vary depending on the type, location, and availability of a Vendor’s Campsite.
Exoticamp reserves the right to change the fees and charges for using the Service at any time. Any changes to the fees and charges will be posted on the Service and will become effective immediately.
In the event of Booking, Exoticamp may act as the Vendor’s payment collection agent for the limited purpose of accepting payments from the Campers on behalf of the Vendor.
Fees that shall be payable to the Vendor shall be paid to the Vendor in accordance with the Agreement entered into between Exoticamp and the Vendor.

PROMOTIONS:

From time to time, we may elect to run or otherwise make available promotional offers, deals and/or codes (“Promotion” or “Promotions”) to Campers making Bookings for the Services. We may post additional terms of a Promotion on the Website.

Promotions shall be offered exclusively on behalf of the Company and any amount deducted from the total cost borne by the Camper on account of applying a Promotion, shall be deducted from the Company’s Accounts.
Unless otherwise indicated on the Website, we may establish and modify, in our sole discretion, the terms of such Promotions and suspend or end such Promotions at any point, with or without notice to you.

LISTINGS:

The Service allows individuals to list their campsites for free. If you are a landowner or an authorized manager of the landowner’s property, you may create a listing for your campsite by answering a variety of questions about your campsite and providing details such as, property rules and pricing.

Exoticamp shall enter into a separate Agreement (the “Agreement”) with you once your campsite has been listed on our Website, and upon entering into such Agreement, you shall not violate or breach such Agreement and you shall also provide the Services mentioned in the Agreement, in accordance with the terms & conditions and other Policies of Exoticamp.
You are solely responsible for the accuracy, completeness, and legality of your listings. You must ensure that your listings do not violate any applicable laws or regulations, or any third-party rights, including intellectual property rights.
You are solely responsible for the safety of; (i) Campers visiting/staying at your campsite; (ii) your staff/employees; and (iii) other associated persons; with regard to providing the Services mentioned under the abovementioned Agreement.
Your listings must not contain any false, misleading, or deceptive information, including but not limited to the availability, location, or condition of your camping accommodations.
You must possess all appropriate Government Licenses and/or Permissions for the campsite before listing that campsite on our website.
You must promptly update your listings if the availability, location, or condition of your campsite changes.
You must respond to all inquiries and booking requests in a timely manner.
You may not discriminate against any user on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, or any other characteristic protected by law.
You may not charge a fee for using the Service, except for any fees that are specifically authorized by Exoticamp.
Exoticamp reserves the right to remove any listing that, violates these Terms or any Agreement between Exoticamp and the Vendor, or that is otherwise inappropriate or offensive.

VENDOR’S TRACKING OF BOOKINGS & LOG-IN ACCESS:

Once the Vendor enters into the Separate Agreement, Exoticamp shall provide Log-in access to a portal on the Exoticamp Website, where the Vendor can track their bookings.
Upon termination of such Agreement, Exoticamp may in its sole discretion, restrict or block access to such tracking portals.

CAMPSITE’S SUSPENSION OF BOOKINGS:

Vendor must submit a formal request to suspend bookings on their Campsite on our Website by sending an email to [email protected], at least 36 (Thirty Six) hours before the Camper’s occupancy. However, if you inform us about suspension of Bookings less than 36 (Thirty Six) hours before the Camper’s occupancy, then you shall compensate Exoticamp by double the amount of your service fee.

The request should include the following Information:

Vendor/Landowner's name & contact information.
Details of the Campsite to have bookings suspended, including property name, location.
Reason for such suspension of bookings.
We will review the request and respond within a reasonable timeframe to confirm the acceptance of the booking suspension.
Once Exoticamp confirms the acceptance of the booking suspension request, the Landowner agrees to:
Continue displaying the property listing on the site, ensuring that all relevant information, including property description, availability, and pricing, accurately reflects on the Exoticamp website.
Update the Site to reflect the unavailability of the property for the requested period.
If there are existing bookings that overlap with the requested suspension period, Landowners must fulfill their obligations to those Campers accordingly.
Suspending bookings for a property on our Site does not automatically remove your Campsite from the website. The Landowner understands and acknowledges that any content, including but not limited to images, descriptions, and reviews, associated with the Campsite may still be accessible or visible on the platform.
The Landowner agrees to indemnify and hold Exoticamp and all its affiliates harmless from any claims, losses, damages, liabilities, costs, or expenses (including but not limited to marketing expenses, SEO costs and legal fees) arising out of or related to the suspension of bookings on their property.

CAMPSITE’S REMOVAL OF LISTING:

Landowners may submit a formal request for the complete removal of their Listing from the Website. This includes the removal of the Campsite listing, images, descriptions, reviews, and any associated content.

Once Exoticamp approves the removal request, Exoticamp agrees to promptly remove all information and associated content related to the host's property from the Website.

Landowners agree & understand that once the removal process is complete, the Campsite listing will no longer be visible or accessible on Exoticamp.

Landowners must comply with any additional requirements or instructions provided by Exoticamp in relation to the removal process.

The Landowner agrees to indemnify and hold Exoticamp and all its affiliates harmless from any claims, losses, damages, liabilities, costs, or expenses (including but not limited to marketing expenses, SEO costs and legal fees) arising out of or related to the removal of their campsite listed on Exoticamp’s Website.

Upon the removal of the property from Exoticamp, the Landowner understands and acknowledges that any content, including but not limited to images, descriptions, and reviews, associated with the property may no longer be accessible or visible on the Website.

Exoticamp retains the right to retain certain data and content associated with the Campsite, in accordance with its Privacy Policy and legal obligations.

DISCLAIMER OF WARRANTIES:

The Service is provided on an "as is" and "as available" basis. Exoticamp makes no representations or warranties of any kind, express or implied, as to the operation of the Service or the information, content, materials or products included on the Service. We may change, modify, or discontinue the Service at any time without notice.

To the fullest extent permitted by law, Exoticamp disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Exoticamp does not warrant that the Services will be uninterrupted or error-free, and Exoticamp will not be liable for any interruptions or errors.

Exoticamp does not endorse, warrant, or guarantee any listings or other information provided by Vendors of the Service, and Exoticamp will not be liable for any damages arising from your use of or reliance on any such listings or information.

INDEMNITY:

You agree to release, defend, indemnify and holds harmless, the Company & its owners, partners, directors, officers, employees, agents, licensors, vendors or suppliers and any third party, individual or entity that provide direct or indirect services to the Company, from and against any and/or all claims, obligations, losses, liabilities, cost, expenses including reasonable attorneys' fees and expenses, relating to or arising from or due to;

Any infringement or passing off of Intellectual Property Rights or other proprietary right of any person or entity.

Any inaccuracies found in the postings on the Site. We cannot promise that Content on the Site will be accurate and up-to-date. You will be responsible for ensuring that the content posted by you is accurate and does not include any misleading information.

Any claims, demands, actions including reasonable Attorney’s Fees, made by any third party.

Your use of the Service, your violation of these Terms, Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

Any penalty imposed due to your breach of these Terms & Conditions, Privacy Policies and other policies.

Loss or damage of property, harm, injury or death to any Camper at the fault of the Vendor.

Camper’s use of prohibited activities such as consumption of Alcohol and possession and / or use of Illegal Drugs while using the Services of the Company and within the Premises of the Campsite.

Company agrees to release, defend, indemnify and holds harmless, the Vendor & its owners, partners, directors, officers, employees, agents, licensors, suppliers and any third party, individual or entity that provide direct or indirect services to the Company, from and against any and/or all claims, obligations, losses, liabilities, cost, expenses including reasonable attorneys' fees and expenses, relating to or arising from or due to;

Camper’s use of prohibited activities such as consumption of Alcohol and possession and / or use of Illegal Drugs while using the Services of the Company and within the Premises of the Campsite.

DISPUTE WITH CAMPERS/VENDORS:

If you have a dispute with any Camper(s), you must contact the Camper(s) directly to resolve the dispute. Exoticamp is not responsible or liable for, and will not be involved in, any disputes between Campers and Vendors, or between Vendors and Vendors.

RELEASE OF EXOTICAMP:

You hereby release Exoticamp Parties and their successors from claims, demands, any and all losses, damages, rights, and actions of any kind, including personal injuries, death, and property damage, that is either directly or indirectly related to or arises from your use of the Exoticamp Services, including but not limited to, any interactions with or conduct of other Customers/Users/Campers/Vendors or third-party websites of any kind arising in connection with or as a result of the Terms or your use of the Exoticamp Services.

PROHIBITED USES:

You may use the Company’s Site and the services offered only for lawful purposes and in accordance with the Terms. You agree not to use the Site and services:

In any way that violates any applicable national or international law or regulation.
For the purpose of exploiting, harming, or attempting to exploit or harm minors, in any way by exposing them to inappropriate content or otherwise.
To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.
To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.
In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Services, or which, as determined by us, may harm or offend Company or users of Services or expose them to liability.
Use Services in any manner that could disable, overburden, damage, or impair Services or interfere with any other party’s use of Services, including their ability to engage in real time activities through Services.
Use any robot or other automatic device, process, or means to access Services for any purpose, including monitoring or copying any of the material on Services.
Use any manual process to monitor or copy any of the material on Services or for any other unauthorized purpose without our prior written consent.
Use any device, software, or routine that interferes with the proper working of Services.
Introduce any viruses, Trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Services, the server on which Services are stored, or any server, computer, or database connected to the Services.
Attack the Services via a denial-of-service attack or a distributed denial-of-service attack.
Take any action that may damage or falsify Company rating.
Otherwise attempt to interfere with the proper working of Services.

TERMINATION:

In our sole and absolute discretion, the Company may limit, suspend, or terminate Services, prohibit access to the Website & its Portals, delay or remove hosted Content and/or Listings, and take technical and legal steps to keep Vendors off the Website and its Services if we believe that they are creating problems or if they breach, violate, abuse, exploit or act inconsistently with the Terms & Conditions and other Policies available on the Site or anyway otherwise acted unethically.

The Company may unilaterally terminate your access to the Services on occurrence of any event mentioned in the “PROHIBITED USES” clause mentioned in these Terms & Conditions.
If you use any false email for any malicious, fraudulent, illegal, exploitative or unlawful purpose, then the Company shall reserve the right to refuse access to the site and shall at its sole discretion terminate the account using the false email, including linked accounts, without serving any notice to you.
Notwithstanding anything in this clause, these Terms & Conditions will survive indefinitely unless and until the Company chooses to terminate them.

INTELLECTUAL PROPERTY:

“EXOTICAMP” and other marks indicated on our website are trademarks or registered trademarks of the Company. The Company’s graphics, logos, page headers, button icons, scripts and service names are the trademarks of the Company. The Company's trademarks may not be used in connection with any product or service that does not belong to the Company, in any manner that is likely to cause confusion among Campers, or in any manner that disparages or discredits the Company’s reputation. All other trademarks not owned by the Company that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by the Company.
The Company shall not be responsible for any infringement of such marks and designs provided by Third Party(s) and the Vendor indemnifies the Company as per the “INDEMNITY” Clause mentioned in these Terms & Conditions.
You shall grant the Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) images and photographs and other such descriptive/displayed works provided by you for the purpose of listing your campsite, in any manner and for any purpose.

COPYRIGHT POLICY:

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity. If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to [email protected], with the subject line: “Copyright Infringement”.
You may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through Service on your copyright

FEEDBACK & ERROR REPORTS:

You may submit to us comments, suggestions for improvements, ideas, complaints, error reports & other such matters related to our Services (“Feedback”), either directly via email at [email protected] or by a mail sent to the address mentioned in these terms by way of postal mail.
You acknowledge and agree that, (i) you shall not retain, acquire or assert any intellectual property right or other right, title or interest in the Feedback; (ii) The Company may have similar developmental ideas prior to submission of Feedback; (iii) Feedback does not contain any confidential information or proprietary information from you or any third party; and (iv) The Company is not under any obligation of confidentiality with respect to the Feedback.
In the event the transfer of ownership of the Feedback is not possible due to applicable mandatory laws, you grant the Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.

WAIVER & SEVERABILITY:

MODIFICATIONS:

FORCE MAJEURE:

GRIEVANCE REDRESSAL POLICY:

This Grievance Redressal Policy summarizes and outlines the framework for addressing grievances.
The objective of this Grievance Policy is to provide a framework:
To ensure provision of timely and effective resolution of issues raised by Vendors, within 1 month from date of receipt of grievance, by the Grievance Officer
To keep Vendors informed about the manner in which they can reach out to us to resolve their queries and grievances.
This Policy on Grievance Redressal is governed by the following principles:
Vendors shall be treated fairly at all times.
Issues raised by Vendors are always attended with courtesy and in time.
Vendors are provided with effective and satisfactory resolution within a reasonable time period.
Vendors are fully informed of avenues to escalate their issues/ grievances if they are not fully satisfied with the response to their complaints.

GRIEVANCE OFFICER:

Name: Swaminathan .S
Designation: Co-Founder
Address: Thoraipakkam, Chennai – 600097.
Email Id: [email protected]
Phone: 9790866466

NOTICES:

Any notices in regard to this Agreement may be sent by email via [email protected] or by mail through Post to the registered address mentioned in these terms and conditions.

DISPUTE RESOLUTION:

In the event of any dispute between Exoticamp and another party, the parties agree to resolve the dispute by arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996.

The arbitration will be conducted by a single arbitrator appointed by mutual agreement of the parties or, if the parties cannot agree, by the Indian Council of Arbitration. The arbitration will be conducted in English and will take place in Chennai, India. The decision of the arbitrator will be final and binding on the parties, and judgment on the arbitration award may be entered in any court having jurisdiction.

GOVERNING LAW & JURISDICTION:

These terms and conditions shall be interpreted under and governed by Indian Law, subject to the exclusive jurisdiction of the Madras High Court at Chennai, Tamil Nadu.

ENTIRE AGREEMENT:

These Terms, read with the Policies, form the complete and final contract between the Vendor and the Company with respect to the subject matter hereof and supersedes all other communications, representations and agreements (whether oral, written or otherwise) relating thereto.

ACKNOWLEDGEMENT:

By using our Services, you acknowledge and agree that you have read these Terms & Conditions and agree to be bound by them.

CONTACT US:

If you have any questions, concerns, or comments about our Terms & Conditions, or if you require assistance or support, you may contact us using the given information:

By Phone: 9790000401
By Email: [email protected]
By Postal Mail: “To EXOTICAMP ADVENTURES PRIVATE LIMITED No.2/22, A Block S2., Vanniar Mettu Street, Iyyappanthangal, Sriperumbudur, Kanchipuram - 600056, Tamil Nadu.” (Postal Address)